FAQ's

Orders

Everyone deserves a beautiful gift-wrapped surprise in the mail.  A quality giftbox with a bow.  And no gift would be complete without candy and the personal touch of correspondence from my soul to yours.

Psst . . . don’t toss the packaging without checking for freebies & complimentary stones!

Wishing you joy from start to finish!
For freebies & giveaways, check our Instagram: @juicy.gems

Trouble using a code?
Please let us know immediately through our Contact page.
Please don’t forget to check expiration dates on promotions, before contacting us.

No wholesale or additional discounts.
No worries, just Contact Us with the updated address.
If we can catch it time, the package will be shipped straight to the proper destination.  If too much time has passed, we can attempt a carrier interception in which the package is returned to our store and we re-ship the item.
Let us know as soon as possible through our Contact Us page.
Oh dear!  Please let us know immediately from our Contact Us page.
We can help quicker if your message includes an order number and name.

Shipping

Please allow 1-2 business days of processing, from the time payment clears.
The following are the carrier’s delivery estimates:

First Class :  3 – 5 business days
Priority :  1 – 3 business days
Express :  1 – 2 business days

Please keep in mind these are ESTIMATES.
We gained our reputation on reliability and speed; we can assure you, expiditing shipping is a high priority for us.

We do not ship internationally at this time.

We baby your pieces like they’re the crowned jewels!

Most packages will arrive in a stress-rated 200lb box with an interior gift box and more wrapping.

Tissue paper is lightly spritzed with intention. We use a proprietary plant blend that is antimicrobial, soothing and free of anything but pure plants and water.

Responsibly sourced (where possible).
All our paper products are recycled and biodegradable.
PLEASE RECYCLE we can save our planet together!

The Store

Are you a member?   Hey friend! Please schedule a showing by contacting us, we are lightning fast at responding!

New, and want to come in?   Online shop remains public, to visit in-person free PRIVATE MEMBERSHIP REQUIRED (address not disclosed to public).  Memberships by referral-only.  By keeping showings private, we can get to know our clients and customize juicy showings with free food, music and more; we found this builds a loving community and supports our clients’ journeys with intention. All clients that completed a healing service with us will have an automatic free referral.  For more info about our juicy club click here.

If you’re not able to make it in, please check out online shop or play with us at local events by visiting our calendar of events.

For updates on our latest vending locations, or juicy visuals of our retail space,
check out our Instagram:   @juicy.gems

Events calendar coming soon!

If you own a mine and are interested in selling to us, please Contact Us to apply.
Application process is to ensure ethical and sustainable practices are met.

We cannot purchase private collections without original sales receipts.

Fellow shop owners:  we would love to initiate a trade of flats, please Contact Us.

STILL  NEED  HELP?

CONTACT Us